AI use is spreading, but the depth of use varies.
IMDA reports that 14.5% of SMEs adopted AI in 2024, up from 4.2% in 2023; among non-SMEs, adoption rose from 44% to 62.5%. The same report describes firms using AI across several business functions, from IT and customer service to finance and accounting.
Read IMDA's adoption evidence ↗Why it mattersA headline adoption rate does not show whether AI is a pilot, a workflow layer or a system that changes accountability.